The following Business Terms and Conditions for Consumers set out the rights and obligations of the parties in relation to contracts concluded through the matadore.co website and will apply when you access the website and/or place an order to purchase any custom-made car mats or other products.

  • By accessing the website or placing an order you acknowledge that you have read and understood these terms and that you agree to comply with and be bound by these Terms.
  • These terms are an inseparable part of any order placed via the Website that we accept by which you purchase from us.
These terms shall be applicable to consumers only.
  • For the purposes of these terms, a consumer is an individual acting in his or her private capacity and who browses the Website and/or places an order to purchase products You may order a product by placing an order on the Website.
  • The instructions on the Website will guide you through the order process. You can place an order which will contain all the required information and specifications of the Product to be ordered by clicking on the Purchase Now/Confirm the Order/Order Now button at the end of the online order process.
  • You can add any important details / particularities in relation to your order in Other details option. When you have placed your order, we will send you an email acknowledging your order and its details to the email address specified in your order, providing you with a payment reference and the value of your order that is debited from your credit/debit card. 
  • You shall pay the full purchase price of the ordered product by the payment method that you choose. After we receive the payment, we will send you an email confirming the acceptance of your order and the payment of the purchase price. The moment you receive the confirmation email is the moment of conclusion of the purchase agreement regarding the ordered product.
  • We reserve the right in exceptional cases to reject your order at any time and at our sole discretion, in particular, but not limited to, when the ordered Product or material is out of stock, or it is impossible to manufacture or deliver the product for any other reason whatsoever. We also reserve the right to refuse the order if you do not pay the purchase price in full immediately after placing your order (the time needed for an international wire transfer is taken into account).
  • in order to ensure the perfect fit & to avoid any problems we may request additional verifications or informations from the interior of your vehicle such as; the types of fixing clips, the picture of your oem carpet, the distances of your fixing clips, the picture of the driver, front passenger or rear mats according to your vehicle's equipment. If, despite all our efforts, we are unable to fulfil your order following our acknowledgement of your order, we will contact you by email, phone call & whatsapp message promptly refund the purchase price in full.
  • You may change or cancel your order until we send you the dispatch email regarding the order or in 24 hours after the order was placed. After we send you the Confirmation Email or if more than 24 hours have passed since the order has been placed no change or cancellation of your order shall be possible without our consent.
  • The prices quoted on the Website are always up to date and valid.
  • The prices do not include any import taxes or other taxes and/or duties applicable in your country; any such taxes and duties shall be borne solely by you.Please note that this may delay your delivery time as it is your responsibility to pay any applicable charges to local authorities upon delivery to release goods held at customs. matadore.co is not responsible to notify or charge customers for any additional customs and duty fees. We supervise the production, packing and shipping process to ensure you receive the best value for money.
  • Final payment of your order will be made in EUR. As such, the final credit card and debited amounts may vary based on currency fluctuations and bank commissions. We encourage you to contact your bank to receive the accurate price conversion and any bank commissions related to the transactions.
The price of the Product at the moment of placing your order is binding. The price will not vary later, whatever currency fluctuations occur. Refunds will also be set at the price you paid in EUR not the price in the applicable currency on the date of refund.

We reserve the right to declare the purchase agreement void in case of misused invalid or incorrect personal data, a misused or invalid payment card or in other similar cases or upon the intervention of an administrative or court authority. Should any such circumstance occur, we will inform you at the email address specified in your order.

We currently accept the following methods of payment:
Online card payment - VISA - MasterCard - American Express through PAYTR (Virtual POS and Payment Solution in TR)

  • The purchase agreement will not be concluded before full payment of the Purchase Price. The payment of the Purchase Price is considered an advance payment. Once the order is placed, your billing details cannot be edited.
  • Your credit or debit card company may undertake an additional security check to confirm that you are the one placing the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
  • The purchase agreement concluded between you and us and the respective invoices are not publicly available.
  • We are doing our best to arrange delivery of the Product you ordered to the place and person as stated in your order as soon as possible. We will dispatch the ordered Product to the place stated in your order as soon as possible, usually in 5-7 business days after the sending of the Confirmation email. or phonecall. We may specify on our web pages or notify you that a longer period is necessary for manufacturing a certain type of a Product.
  • Please note that our duty to deliver the product is fulfilled and the risk of loss passes to you when we deliver the product to the shipping company with the address designated by you in your order.
  • We assume no liability for late delivery of the ordered Product, for any damage to the Product during transit or for any delays owing to customs clearance. Also note that public holidays in the place of delivery can cause a delay in the delivery of the Product. Therefore, please order the products from our Website with enough lead time to prevent any loss or disappointment resulting from the delivery time as we cannot be held responsible in case the above mentioned circumstances occur.
Upon receipt of the ordered product from the shipping company you shall perform a proper and thorough inspection of the delivery (namely the number of packages, undamaged sealing tape and undamaged packaging). Incomplete or damaged deliveries shall be reported to us and the shipping company immediately and a report shall be promptly filed with the shipping company and sent to us by email or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging shall not be accepted.
The product is customised to fit the vehicle which has been specified on the order form. As the product is custom made deviation inch should be expected. The material, cutting and design of the product shall still conform to the car model characteristics as specified by you in your order and confirmed by us in the Confirmation Email. The car mats and other Products you ordered shall have the characteristics as described on our Website.

  • Please bear in mind that the product is a car mat not a full floor manufacturer fitted carpet.
  • All products are packed as so to provide for their protection and preservation, usually in special bags/boxes . All packaging units are sealed with adhesive tape or by another method in order to protect the product from damage caused by manipulation and handling during shipping.

  • By making the purchase of car mats you specifically acknowledge that the car mats are of a specific nature and have usage limits; the car mats are intended for repeated or everyday use but in time will become unusable. Any damage to the mats caused by use over a longer period of time shall not be considered a defect according to the terms.

  • It is your responsibility to examine the product, its characteristics and quality as soon as possible after the product is delivered to you.
  • A custom made car mat is deemed defective if it lacks the agreed characteristics, i.e. it is not made according to the specified car model
  • Please note that in case of a defect, to the extent permitted by law, the following are your sole and exclusive remedies. You are responsible for any and all costs associated with the return of the product, and for any damage that occurs while the Product that you are returning is in transit.
  • In case of an exchange we will also assume any and all costs associated with the delivery of the new defect-free Product to you.
  • You shall claim your rights arising from the defective delivery without undue delay as from the moment you discover the defect upon thorough inspection performed as soon as possible after the Product is delivered to you.
  • The products bought from our website matadore.co are NON RETURNABLE and CANNOT BE CANCELLED if more than 24 hours have passed since the order was placed due to the custom and made to order processes involved.
  • We do not accept returns or exchanges of any custom made car mats due to incorrectly ordered items, dislike of style, fit or colour, cancellation of event or any other reason.
  • We reserve the right to cancel an order that we have accepted in case exceptional circumstances occur that will not allow us to deliver the Product to you in the agreed period and/or with the required characteristics and/or quality. In this case we will notify you by email and promptly refund the full amount of the paid Purchase Price. For the avoidance of any doubt, please note that you may not claim any damages or costs, and we will have no liability therefore, (direct or indirect) that occur as a result of such cancellation. 

Subject to your compliance with these Terms, we grant you a limited, revocable, and non-exclusive licence to access, download, display, view, use, and/or print content displayed on the Website for your personal, non-commercial use only. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any part thereof without our prior written consent, which may be withheld in our sole discretion.

The limited licence set forth in this section of the Terms does not include the right to:
  • modify the Website or its contents (except caching or as necessary to view content),
  • create any derivative work based upon either the Website or its content,
  • use any meta tags or any other ‘hidden text’ utilising our name or the trade marks, logos or service marks displayed on the Website without our express written consent,
  • use data mining, robots, spiders, crawlers or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
  • Any unauthorised use of the Website by you terminates the limited licence set forth in this section without prejudice to any other remedy that may be available to us according to the applicable laws.
All content available on the Website, including, but not limited to, any texts, graphics, logos, photographs or other images, button icons, audio clips, slogans, trade names or other contents on the Website is our exclusive property or the property of our suppliers, partners or licensors and is protected by the respective intellectual property laws. You may not use, reproduce, transmit, display, copy, modify, publish, sell, license, distribute or commercially exploit the Content without our express prior written consent. 

Should you need any help with your order or have any questions regarding your order, or in case you would like to provide us with your feedback on our service or have a general enquiry, please email us at help@matadore.co These Terms are in the English language.

If the Terms are required to be translated into another language for you, the English version prevails in case of discrepancies between the two language versions. Any waiver of any of the provisions of these Terms by us shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

We may change or amend these Terms at any time and at our sole discretion.Any changes to or amendments of these Terms are effective immediately upon posting to the Website.

By using the Website after any such changes or amendments you agree to comply with and be bound by the Terms as changed. Any purchases made before any such change of the Terms would be governed by the version of the Terms effective at the time of the purchase to avoid retro activity.