When we receive your order, the first thing we do is contact with you to confirm all the details you have chosen, and in case of any change or need, we may request a few pictures from your vehicle such as fixing clip types, rear mat or passenger mat (it may vary according to vehicle equipment and year / model.) All details are with you. After confirmation phase finished, we start production and make your order ready for your delivery address. When we complete all the transactions, we share the pictures of your order with you through our connection channels.

Why do we work this way? Because we absolutely do not want you to have any problems with your order and we always stay in touch with you minimizing the risks of problems and preventing from occuring problems. Thanks for your supports. We want to complete all the details with perfect touch & want you completely satisfied with your order.

We totally understand that things don't always go as expected, and sometimes goods may have to be returned. The good news is we’re here to help.

If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we have a return policy to get you back on track. 

To get started, contact our customer service via WhatsApp Number +90 544 386 22 77 or info@matadore.co for help. Our team will assess the concern and assist with a return option under our policies.

We may collect the following information for the purposes of fulfilling an order:

• Name & Surname
• Contact information including email address and contact phone number (mandatory)
• Demographic information such as address and postcode
• Other information relevant to customer surveys and/or offers if provided by you
• Product Sales Information

We use the Order Information that we collect deliver any orders placed via our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We may also use your information for:

• Internal record keeping.
• To improve our products and services.
• If you ask us to inform include you in our marketing emails, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• To deliver successfully your chosen product or service to your provided address. We may use your contact information for delivery purposes and or order enquires. We may call you using the contact number provided, email you using the provided email address or write to you using the address supplied on your order. If you wish for us to not contact you for any reason once an order is placed, we request that you confirm this with us by emailing info@matadore.co directly after placing your order.